FAQ
Ordering & fitment
How do I know a part fits my vehicle?
Three ways, from most reliable to least:
- Match the OEM number. Every listing publishes the OEM interchange numbers the part replaces. Find the number on your old part, on the box, or in a service manual, and search our store for it.
- Check the fitment table. Each product page lists the makes, models and year ranges the part was cataloged for. Match your year, make, model and engine.
- Send us your VIN. Email support@ofhzshop.com with your VIN and the part you need, and we will confirm fitment before you order.
Where to find your VIN: on the plate at the base of the windshield on the driver's side, on your registration, or on your insurance card.
What if I order the wrong part?
You have 30 days to return it unused and in its original packaging for a refund. If we confirmed the fitment in writing and were wrong, we pay the return shipping.
Can I order for a shop or reseller account?
Yes. Email us with "Trade account" in the subject line, tell us the vehicle lines you work on most and roughly what volume you need, and we will come back with pricing and turnaround.
Shipping
How fast will my order ship?
Orders placed before 2 PM ET on a business day ship the same day from our US warehouse. Orders placed after 2 PM ET, on weekends, or on US holidays ship the next business day.
How long does delivery take?
Standard delivery is typically 3 to 7 business days, and 5 to 10 business days to remote areas. These are estimates, not guarantees — weather and carrier volume can extend them.
How much is shipping?
Free on US orders over $49. Orders at or below $49 ship at a flat rate, shown at checkout before you pay.
Do you ship outside the United States?
Not currently. We ship within the US only.
Returns & warranty
How do I start a return?
Email support@ofhzshop.com with your order number and the reason for the return. We reply with a return authorization within one business day. Please wait for authorization before shipping anything back.
How long do refunds take?
Once we receive and inspect the returned part, refunds are issued within 5 to 10 business days to your original payment method.
What does the warranty cover?
Every part carries a 12-month / 12,000-mile limited warranty against defects in materials and workmanship under normal use. It does not cover normal wear, improper installation, or damage from a separate vehicle fault.
How do I make a warranty claim?
Email us with your order number, the vehicle, and a description of the failure, with photos where possible. Claims are processed against your order number.
Contact
How do I reach you?
Email support@ofhzshop.com. We answer Monday to Friday, 9 AM to 6 PM ET, usually within one business day.
Do you have a phone number?
We handle support by email only, so every fitment check, order note and claim stays in one written thread you can point back to. Include your order number in the subject line for faster handling.
My order arrived damaged. What now?
Keep the carton and photograph it before opening the contents. Email us with your order number within 7 days of delivery and we will start a carrier claim.